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RETURN, REFUND & CANCELLATION POLICY
Last updated: November 2, 2026

All KYPICK orders ship internationally from the United States. Please read this policy before placing an order. It forms part of our Terms of Service.

1. RETURN WINDOW
You may request a return within 7 days after the delivery date shown in the carrier's tracking. For orders delivered in more than one package, the 7 days start from delivery of the last package.

Requests made after 7 days cannot be accepted, except where required by applicable law.

2. HOW TO REQUEST A RETURN
Contact us before sending anything back:
- Email: kyglobal2020@gmail.com
- KakaoTalk: KYglobal

Please include your order number (for example, #1234), the item(s) you wish to return, the reason, and photos of the item and packaging.

Returns sent without our prior approval, or sent to any address other than the one we provide, cannot be accepted or refunded.

Approved returns must be sent to:
KY GLOBAL TRADING INC.
735 Challenger Street
Brea, CA 92821
USA

3. CHANGE-OF-MIND RETURNS
To qualify, items must be:
- Unopened and unused
- In original packaging, with all safety seals, labels, tags and accessories intact
- Not on the Non-Returnable list (Section 6)

For change-of-mind returns:
- The customer arranges and pays for international return shipping. We do not provide prepaid return labels.
- A 20% restocking fee, based on the price paid for the returned items, is deducted from the refund.
- Original shipping charges are not refunded.
- Any customs duties, taxes or fees paid to the destination country are not refunded by KYPICK. You may be able to claim a duty refund from your local customs authority.
- If your return or partial return means your order no longer qualifies for a promotion (such as free shipping, a spend-based discount or a free gift), the value of that benefit will be deducted from your refund, or the free gift must be returned unused.

Please use a tracked shipping service and keep your receipt. We are not responsible for return packages that are lost or damaged in transit.

4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives. We recommend recording a short video while opening the package.

If an item arrives damaged, defective, leaking or incorrect, contact us within 7 days of delivery with:
- Your order number
- Clear photos or video of the item, the label and the outer box

Once we confirm the issue, we will offer a replacement, a store credit or a refund for the affected item, at our choice. The restocking fee and customer-paid return shipping do not apply to confirmed cases. Please do not send items back until we give you instructions; in many cases we will not need the item returned.

Minor outer box dents, packaging changes by the manufacturer, or differences between U.S. packaging and packaging sold in your country are not considered damage or defects.

5. LOST OR DELAYED PACKAGES
Delivery times are estimates. Delays caused by customs clearance or local carriers are not grounds for cancellation or refund while the package is still in transit.

If tracking shows no movement for an extended period, contact us and we will open an investigation with the carrier. Any compensation for a lost package depends on the result of the carrier's investigation.

6. NON-RETURNABLE ITEMS
Change-of-mind returns are not accepted for:
- Opened or used products, including dietary supplements, vitamins, OTC products, cosmetics and personal care items
- Products with broken safety, freshness or hygiene seals
- Food, grocery and other perishable items
- Products marked "Final Sale" at the time of purchase
- Gift cards, free gifts and promotional items
- Packages refused, unclaimed, or returned because of an incorrect address, missing or incorrect customs information, unpaid duties, or customs restrictions (see Section 8)

These exclusions do not limit remedies for damaged, defective or incorrect items, or any rights provided by applicable law.

7. ORDER CANCELLATIONS
You may cancel within 15 minutes of placing your order, as long as it has not been fulfilled. Use the cancellation option in your account, if available, or email kyglobal2020@gmail.com with your order number.

After 15 minutes, cancellation is not guaranteed because orders move quickly into processing. Orders that have been fulfilled or shipped cannot be cancelled and are handled under this return policy.

We may cancel an order and issue a full refund if an item is out of stock, listed with a pricing error, or cannot be shipped to your country.

8. CUSTOMS ISSUES
You are responsible for providing accurate recipient information, including your name exactly as registered with customs and, for Korea, your Personal Customs Clearance Code (개인통관고유부호), and for following your country's personal-use limits.

If a package is held, returned, refused or destroyed because of incorrect information, exceeded limits or unpaid duties:
- If the package is returned to us, we will refund the product price only, minus the 20% restocking fee. Original and return shipping costs and any duties are not refunded. Reshipping is available at your cost.
- If the package is destroyed or not returned to us, no refund can be issued.

9. EXCHANGES
We do not offer direct exchanges. Please request a return for an eligible item and place a new order for the item you want.

10. REFUNDS
After we receive and inspect your return, we will email you to confirm whether your refund is approved.

Approved refunds are issued to your original payment method within 10 business days, minus any fees described in this policy. Refunds are processed in U.S. dollars (USD). We are not responsible for differences caused by exchange rates or by fees charged by your bank or card issuer. Your bank may take additional time to post the refund.

Reward points or store credit used on the order will be returned as points or credit, not cash. Points earned on refunded items will be removed.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

11. POLICY CHANGES AND CONSUMER RIGHTS
Changes to this policy apply only to orders placed after the change takes effect. Orders placed earlier follow the policy in effect at the time of purchase.

This policy does not limit any mandatory consumer rights under applicable law. Where applicable law requires a longer return or cancellation period, or restricts fees or exclusions, those requirements take precedence.

12. CONTACT
KYPICK - KY GLOBAL TRADING INC.
735 Challenger Street, Brea, CA 92821, USA
Email: kyglobal2020@gmail.com
KakaoTalk: KYglobal
Phone: +1 714-501-9130
Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (U.S. Pacific Time)