배송 정책
SHIPPING POLICY
Last updated: November 2, 2026
All KYPICK orders ship from our warehouse in Brea, California, USA.
1. ORDER PROCESSING TIME
Orders are processed within 2-4 business days (Monday to Friday, excluding U.S. holidays). Orders placed on weekends or holidays are processed the next business day.
Once your order is packed, it is handed over to the carrier for your destination country, and we send you a shipping confirmation email with your tracking number.
Orders with multiple items may be shipped in more than one package.
2. SHIPPING DESTINATIONS, CARRIERS AND DELIVERY TIMES
South Korea
- Carrier: Korea Post (우체국택배)
- Estimated delivery: 5-10 business days after dispatch
- Shipping fee: Free on orders of $50 or more. $5 for orders under $50.
Japan
- Carrier: SAGAWA Express (佐川急便)
- Estimated delivery: 5-10 business days after dispatch
- Shipping fee: Free on orders of $70 or more. $10 for orders under $70.
United States
- Carrier: USPS (United States Postal Service)
- Estimated delivery: 5-10 business days after dispatch
Shipping fees are shown at checkout. Free shipping thresholds are based on the order subtotal after discounts and may change during promotions.
Delivery times are estimates, not guarantees.
3. TRACKING YOUR ORDER
Tracking details are included in your shipping confirmation email.
For South Korea, packages pass through customs before being handed to Korea Post, so tracking on Korea Post usually becomes available 5-6 days after dispatch. No tracking updates before then is normal.
You can also check your shipment on our Tracking page.
4. CUSTOMS, DUTIES AND TAXES
- Import duties, taxes and customs fees charged by the destination country are not included in our prices or shipping fees and are the customer's responsibility.
- South Korea: Orders with a total value (product price + shipping) of $150 or less are generally exempt from duties and VAT. If the total exceeds $150, duties and VAT apply to the full amount.
- Dietary supplements (health functional foods) are limited to 6 bottles per shipment for personal-use clearance in South Korea. Packages from different orders or sellers cleared on the same day may be combined by customs.
- Some products may be restricted or prohibited in certain countries. Please check your country's import rules before ordering.
5. RECIPIENT AND CUSTOMS INFORMATION
Please make sure your shipping address and contact details are complete and correct.
For South Korea, you must provide your Personal Customs Clearance Code (개인통관고유부호), and the recipient name must match the name registered with that code.
Incorrect or missing information can cause delays, returns or customs holds. Any additional costs caused by incorrect information are the customer's responsibility.
We cannot change the shipping address after an order has been shipped.
6. CUSTOMS DELAYS AND RETURNED PACKAGES
- Delivery may take longer because of customs inspections, local postal delays, holidays or other events outside our control. Delays while a package is in transit are not grounds for cancellation or refund.
- If a package is returned to us because of an incorrect address, missing or incorrect customs information, unpaid duties, refusal of delivery or customs restrictions, we can reship it at the customer's cost, or refund the product price minus a 20% restocking fee. Original shipping costs and any duties paid are not refunded.
- If a package is destroyed or not returned to us by customs, no refund can be issued.
7. LOST OR DAMAGED PACKAGES
If your tracking shows no movement for an extended period, or your package arrives damaged, please contact us within 7 days of delivery (or of the last tracking update) with your order number and photos. We will work with the carrier to investigate. See our Return, Refund & Cancellation Policy for details.
8. CONTACT
For shipping, tracking or customs questions:
Email: kyglobal2020@gmail.com
KakaoTalk: KYglobal
Phone: +1 714-501-9130
Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (U.S. Pacific Time)